RentZoro Privacy Policy

1. About

On Our Privacy Policy

RentZoro Inc. (“RentZoro”, “we”, “us”, “our”) respects your privacy.

This Privacy Policy describes how we collect, use and share your information when you use our website located at rentzoro.ca and other services we may offer (the website and other services are collectively referred to as the “Platform”). This Privacy Policy also explains how we use cookies and similar technologies. By using the Platform you agree to be bound by the terms and conditions of this Privacy Policy.

2. Information Usage

Information we collect

We or our third party service providers collect the following types of information:

• Personal Information: Personal Information is information about an identifiable individual. This includes information that can be used on its own or with other information to identify, contact, or locate an individual. We collect personal information when you or another user voluntarily provided it to us through our Platform or through other means. For example, we may collect personal information such as your name, address, email address and telephone number when you create an account, make a purchase, enter a contest or promotion, communicate with us, submit a review, register to receive a newsletter, take a survey or otherwise submit personal information to us with your communication.
• Tenant Information: Tenants may provide us with copies of their identification and other information, including, but not limited to, information related to Tenants’ credit, demographics, employment, finances, residences (“Tenant Information”). Tenant Information may either be provided directly to us by Tenants or Tenants may authorize our third-party service providers to supply us with that information. Tenant Information collected and processed by our third-party service providers will also be subject to the terms and conditions of their privacy policies and terms of service.
• Technical information which is information including your IP address, browser type, device and system information, unique identifier, the web page you visited before accessing the Platform, location information, date and time stamps, crash reports, system activity and other similar information and interactions with the Platform. Some technical information can be personal information, either by itself or when combined with other information.
• Information Collected Through Cookies and Technological Means: We or our third party service providers may use “cookies” and other technologies to record Technical Information and other information about you or your activity. A “cookie” is a piece of data stored on the computer hard drive or memory containing information about the user. You may modify your browser’s settings so that your browser stops accepting cookies or prompts you before accepting a cookie. If you do not accept cookies, you may still use the Platform, but certain areas or features may not function properly.
• Third parties or publicly available sources: We may receive information about you from third parties including, for example, third party service providers, advertising networks, analytics providers, search information providers, credit agencies and other public sources.
• Interest-Based Advertising / Remarketing: We or our third-party advertising providers may also use cookies and other technologies to keep track of your browser so that you will be recognized when you visit other websites where our third-party advertising providers may show you advertisements from us based on your visit to our Platform. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. You can opt out of these interest-based advertising campaigns by turning off cookies in your browser, as described above. If you opt-out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our Platform. In addition, if you block cookies on our Platform, your ability to use some features or areas may be limited.

How we use your information

We use your personal information to provide services and to manage our business operations. For example, we may use your personal information for the following purposes:

• to register your account
• to authenticate you when you log into your account;
• to have your identification authenticated by our third party service providers;
• to provide and administer our Platform and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes;
• to improve our Platform, products or services, marketing, or customer relationships and experiences;
• to fulfill your or other user’s requests for services;
• to communicate with you about your requests;
• to administer our provision of, and your payment for, services you request from us;
• to personalize and improve your experience;
• to generate aggregated and anonymized information (“Aggregated Information”);
• to protect the security or integrity of our Platform and our business;
• to provide or offer updates, promotions and announcements;
• to measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you about goods or services that may interest you; and
• for other purposes at your direction or in accordance with your consent.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected the information or as required by law. Aggregated Information may be retained for as long as permitted by law.

How we share your information

We share Tenant Information with Landlords in the manner described when Tenant’s are asked to consent to the sharing of information. We may also share certain information of Landlords with Tenants, such as the Landlord’s name and contact information, when Tenants are asked to provide Tenant Information.

We may share your information with third-party service providers who help us with our business operations. For example, we share information with service providers who provide us with development, storage, marketing, analytics, payment processing, identity verification, financial reporting and promotional services.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may transfer your personal information as part of that transaction.

We may share information about you if necessary for us to collect a debt from you or as permitted or required by law, for example with regulators and law enforcement agencies.

We may also share aggregated demographic or otherwise non-personal information with our partners and advertisers, such as usage statistics of the Platform.

If you have an account, you may review and change personal information which you provided to us by logging into your account and modifying the personal information stored in connection with your account. If you do not have an account, to change personal information that cannot be changed using your account and or for other questions about our privacy practices, you may contact us using the email address below.

3. Third Party Platforms

Links to Third Party Platforms

The Platform may contain links to third-party platforms, including third-party identification, payment processing, financial reporting or social media platforms. Information provided to or collected by such other third-party platforms are also subject to the privacy policies of such other platforms. We have no control over and are not responsible for the privacy practices of such other platforms. We encourage you to read the privacy policies of each and every website that collects personal information. This Privacy Policy applies solely to information collected by this Platform.

4. Data Storage

Storage Outside of Canada

Your personal information may be stored by us or our service providers outside of Canada. If your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.

Data Deletion

You may delete your account and personal information at any time through your account dashboard. Upon your request, we will delete your personal information, subject to any legal or regulatory requirements that require us to retain certain information for a period of time. If you need assistance or have questions about data deletion, you may also contact us at support@rentzoro.ca. Please note that deletion requests may result in the loss of access to certain features or services, and we may retain anonymized or aggregated data that does not identify you.

5. Information Protection

How we Protect your Information

We will take reasonable steps to protect personal information from unauthorized access, use or disclosure. Reasonable steps include measures appropriate to the level of sensitivity of the personal information. However, no method of electronic transmission or service is 100% secure and we cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our Platform if you consider that information to be sensitive.

Additional Protections for Minors

The Platform is not directed at individuals under the age of 16 and we do not knowingly solicit or collect personal information from these individuals. If you become aware that a person under the age of 16 has provided us with personal information, please contact us at the email address below and we will take steps to delete such information.

6. Privacy Policy Changes

Changes to this Privacy Policy

We may change our Privacy Policy from time to time. If we make changes to our Privacy Policy, we will notify you by posting the updated Privacy Policy and revising the “Last Updated” date above. We encourage you to review this Privacy Policy frequently to stay informed about our privacy practices. By continuing to use the Platform after the changes are made, you agree to be bound by the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or your personal information, you may contact our Privacy Officer at support@rentzoro.ca.